Comprehensive maintenance

We install, maintain and repair electronic devices.

Specialized technical support for comprehensive maintenance

Quality benchmarks in the provision of installation, maintenance and repair services of electronic and office equipment for the financial, retail, health, service stations, among others.

The capillarity and qualification of our technicians allows us to provide the highest quality of service to any point in the geographical areas of the countries in which we operate.

We act as a centralized and fully automated distribution center focused on on-site and off-site maintenance.

Solutions oriented to integral maintenance
and multi-manufacturer hardware management.

Retailers

  • Dataphones / POS
  • Cash line
  • Scales
  • Printers

Self-service

  • Cashiers
  • Upgraders
  • Recyclers
  • Counters

Microcomputing

  • Job title
  • Tablet
  • Printers
  • Scanner

Evolution towards a new service model

Our integral maintenance service combines on-site and off-site models, applying the most efficient option according to the needs or strategy of each Client. 

We strengthen our current services, optimizing our processes, reducing operational costs and offering value-added services to the Client.

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Customization and platforming

Installation and maintenance

Repair and reconditioning

Uninstallation
and removal

Recycling

Customization and platforming

POS customization according to the corporate image. Software update and secure key loading of payment devices in compliance with PCI. PCI compliance.

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INSTALLATION AND MAINTENANCE

We adapt our installation services to the most efficient model required by the entities/commerce. Through our Help Desk we determine the most efficient channels for troubleshooting.

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REPAIR AND RECONDITIONING

We offer our services of repair and reconditioning of terminals both on site and in the laboratory.

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UNINSTALLATION AND REMOVAL

Our efficient logistics service for the recovery of terminals in the area allows us to offer our customers a larger stock available for reuse and reassignment to other stores.

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RECYCLING

We offer our service of destruction of devices with environmental certificate of those equipment or consumables not reusable. It performs an audit control thereof, attaching the certificate of destruction in compliance with ROHS regulations and the commitment of Diusframi Group with the environment.

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Field technicians
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Call Center Agents
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Stores visited / year
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Stores visited / year
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POS managed / year
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office equipment

Added value for the means of payment industry

On
boarding

We assist the retailer in the selection of the most appropriate terminal, avoiding customer data errors and reducing negative closings.

Incentive services

We carry out actions to encourage the use of high-impact services such as DCC or Taxfree, which improve the entity's billing and profitability.

Management of inactive

We carry out actions to reactivate inactive businesses and recover POS terminals with value for the entity in order to put them back into circulation.

Preventive maintenance

We anticipate the breakdown, improving the technical assistance and repair processes, resulting in a top quality service for our customers.

Specialized technical coverage for office equipment

Diusframi's Office Automation Division, with a maintained fleet of more than 50,000 "multi-brand" devices through its agreements with manufacturers and distributors, has more than 200 technicians throughout the country specialized in the maintenance, installation and support of multifunctional equipment, validators, counters, etc., as well as equipment related to citizen personalization (issuance of passports, ID cards).

Certifications

ISO 9001

QUALITY MANAGEMENT SYSTEM

ISO 14001

ENVIRONMENTAL MANAGEMENT SYSTEM

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