Quality benchmarks in the provision of installation, maintenance and repair services of electronic and office equipment for the financial, retail, health, service stations, among others.
The capillarity and qualification of our technicians allows us to provide the highest quality of service to any point in the geographical areas of the countries in which we operate.
We act as a centralized and fully automated distribution center focused on on-site and off-site maintenance.
Our integral maintenance service combines on-site and off-site models, applying the most efficient option according to the needs or strategy of each Client.
We strengthen our current services, optimizing our processes, reducing operational costs and offering value-added services to the Client.
POS customization according to the corporate image. Software update and secure key loading of payment devices in compliance with PCI. PCI compliance.
We adapt our installation services to the most efficient model required by the entities/commerce. Through our Help Desk we determine the most efficient channels for troubleshooting.
We offer our services of repair and reconditioning of terminals both on site and in the laboratory.
Our efficient logistics service for the recovery of terminals in the area allows us to offer our customers a larger stock available for reuse and reassignment to other stores.
We offer our service of destruction of devices with environmental certificate of those equipment or consumables not reusable. It performs an audit control thereof, attaching the certificate of destruction in compliance with ROHS regulations and the commitment of Diusframi Group with the environment.
We assist the retailer in the selection of the most appropriate terminal, avoiding customer data errors and reducing negative closings.
We carry out actions to encourage the use of high-impact services such as DCC or Taxfree, which improve the entity's billing and profitability.
We carry out actions to reactivate inactive businesses and recover POS terminals with value for the entity in order to put them back into circulation.
We anticipate the breakdown, improving the technical assistance and repair processes, resulting in a top quality service for our customers.
Diusframi's Office Automation Division, with a maintained fleet of more than 50,000 "multi-brand" devices through its agreements with manufacturers and distributors, has more than 200 technicians throughout the country specialized in the maintenance, installation and support of multifunctional equipment, validators, counters, etc., as well as equipment related to citizen personalization (issuance of passports, ID cards).
QUALITY MANAGEMENT SYSTEM
ENVIRONMENTAL MANAGEMENT SYSTEM
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