Our services
Claims management
Management of claims for card transactions (fraud, merchandise, amount...) or made in stores.
Claims app that allows the cardholder to make the claim.
On Boarding (KYC)
Customer risk scoring analysis for the granting of cards.
Compliance with the standards defined by the bank for merchant acquisition.
PCI Compliance
Support in the completion of SAQ questionnaires
Support to merchants in complying with card brand regulations (PCI DSS).
Fraud control
Management of fraudulent transaction alerts
Analysis of fraud patterns
Implementation of denial rules
Specialized CC
Call Center services for cardholder and merchant telephone customer service
Support and training for bank branches
Analysis denied
Assessment of reasons for refusal of operations
Optimization of operability by reducing the volume of denied operations.
Specific campaigns
Recovery of inactive merchants or with low activity
Reactivation or recovery of payment terminals
Recovery
Friendly portfolio analysis and management.
Customer advisory services.
Accounting support.
Control of pre-judicial and judicial portfolios.
Embargos
Management of Public Administration attachment files on behalf of customers with the Bank's terminals. Preparation of specific reports for banks and Public Administrations.
Reconciliations
Claims on transactions with merchants and holders.
Reconciliations with processors.
Accounting allocations generated by the management of processed claims.
Consumer credit
Commercial prospecting
Approval and formalization
Offering and contracting
Portfolio management
Telesales
Advice and sale of virtual payment services (pre-sales, sales, technical integration). Technical support to portfolio customers. Modifications of additional data/services of active customers.
