Virtual Desk

Support and management center

Unified mailbox management

HelpDesk tool specialized in the unified management of mailboxes, for the BackOffice services of our customers; allowing to manage all support mailboxes from a single view, assign tickets to each agent or group through configurable rules, ensure compliance with SLAs and improve the knowledge and quality of customer service.

Main benefits:


Unified management

Centralizes all requests, making it easier for agents to organize their work.


Better customer service

Knows all customer information, regardless of the service channel.



Multi-channel integration of requests received from different channels.


Efficiency and integration

Defined, guided processes that can be easily integrated with other systems.

Unified ticket management

SLAS management

Customer Relationship Management

Integration with other tools

Integration with other tools

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