Experts in payment technology

Committed to providing secure and efficient solutions that drive our clients' digital transformation

Driving innovation since 1986

We were founded with the goal of driving innovation in the field of payment technology installation and support in banking environments. Forty years later, we remain at the forefront of innovation in the payments ecosystem.

Diusframi is a Spanish company specializing in technology and services within the payments ecosystem. It is a leader in the sector, offering AI-based solutions to accelerate our clients' digital transformation.

We work with clients in the Americas, Asia, and Europe, serving companies seeking to optimize their technology and payment processes. With a multi-industry focus, we are particularly active in the financial, retail, telecommunications, and utilities sectors. We are part of a select group of eight companies in Europe that are collaborating with the ECB on the development of the Digital Euro through its “Pioneers” and “Visionaries” projects.

Our Figures

What Defines Us

Mission

To make payments between individuals and businesses simpler and more secure.

Vision

To become the leading technology company in the transformation of the payments ecosystem.

Values

  • Innovation: We are constantly seeking new ways to move forward, challenging the status quo, and embracing bold ideas to redefine the future of the payments ecosystem.
  • Humanism: We put people at the center of everything we do; we solve real problems by combining technological excellence with a personal touch and empathy.
  • Commitment: We take on each client’s challenges as our own and accompany them every step of the way, always delivering on our promises.

Leadership

To be the leading technology partner for the transformation of the payment ecosystem in B2B and B2B2C models.

Excellence

We aim to provide an excellent customer experience through efficient operations and a multichannel contact center, with the goal of achieving the #1 NPS in the industry and ranking among the Top 10 Great Places to Work.

Sustainability

Strengthen our commitment to sustainability by promoting clean mobility, energy efficiency, and ESG practices throughout our strategy.

About Us - Diusframi

Expansion

Drive sustainable growth by diversifying our business lines in strategic sectors such as Transportation, Retail, Hospitality, Energy, and Manufacturing, exceeding 100 million euros in sales and reaching 25 million in EBITDA.

Innovation

To foster continuous innovation through the development of new in-house solutions and strategic partnerships, focusing on areas such as fraud prevention, the digitization of disputes, mobility, data analysis, and the creation of new user experiences and applications.

Global Presence

Where are we?

SPAIN
Madrid (Headquarters)
C/ Albasanz 15, 28037 Madrid
Tel. +34 91 837 48 51

PORTUGAL
Lisbon
D. António Correia de Sá, 82 ARM P.
2709-503 Terrugem, Sintra
Tel. +351 21 961 44 10

Where are our customers?

About Us - Client Map

Spain

Portugal

United Kingdom

France

Italy

Slovenia

Chile

Uruguay

Colombia

Mexico

About Us - Client Map

Spain, Portugal, the United Kingdom, France, Italy, Slovenia, Chile, Uruguay, Colombia, and Mexico.

Our customers are our best allies

Nothing important is built alone

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Customer and Supplier Management

Customer Management

In our relationships with clients, we prioritize trust, transparency, and ongoing support. We believe in building strong relationships based on active listening and personalized service that anticipates needs and provides effective solutions. We operate using a personalized and proactive service model, backed by specialized teams that ensure support, guidance, and an excellent user experience in every interaction.

Relationships with Suppliers

In our relationships with suppliers, we foster partnerships based on trust, collaboration, and quality. We select partners who share our values and our vision for technology, working together to ensure robust, secure, and efficiency-driven solutions. We are committed to clear communication and mutual engagement that enable us to innovate, grow, and provide the best service to our customers.

Ethics and compliance

Code of Ethics

The Diusframi Group is committed to regulatory compliance, promoting an ethical culture, and implementing effective measures to prevent crime. Within this framework, it has adopted its Code of Conduct, which guides responsible and ethical behavior in line with the organization’s values.

This commitment applies to employees and executives, and the Code serves as a guide in our relationships with third parties, strengthening our ties with our stakeholders and society.

For more information, please refer to the supplementary provision regarding the Ethics Channel.

Complaints channel

In compliance with Law 2/2023, Grupo Diusframi provides employees and third parties with an internal channel to report irregularities or legal violations in the workplace or in business operations. This channel is not intended for general inquiries, personal complaints, or disputes without legal relevance, and any communication outside this scope will not be processed.

Communications are handled confidentially, in accordance with data protection regulations, and may be made anonymously, ensuring that there will be no retaliation.

For more information, please refer to the supplementary provision regarding the Harassment Prevention Channel.

Reports

In this section, you will find the company's annual financial reports, which transparently detail our performance and results.

2024 Financial Information Report (1.54MB)
2023 Financial Information Report (1.89MB)
2022 Financial Information Report (1.96MB)
2021 Financial Information Report (1.46MB)
2020 Financial Information Report (3.37MB)

Certifications

Here you will find our certifications, which attest to our compliance with the highest standards of quality, safety, and management in our services.

Diusframi Certifications
ISO 27001
Information Security Management System
Diusframi Certifications
ISO 9001
Quality Management System
Diusframi Certifications
ISO 14001
Environmental Management System
Diusframi Certifications
ISO 50001
Energy Management System
Diusframi Certifications
ISO 45001
Occupational Safety and Health Management System
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ISO 20000-1
Information Technology Service Management System
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GHG Protocol Verification
Greenhouse Gas Protocol
Diusframi Certifications
ISO 20400
Sustainable Procurement Management System
Diusframi Certifications
EFR 1000-1 Management Model
Certificate in Mediation
Diusframi Certifications
SA 8000
Certification in Social Responsibility
Diusframi Certifications
PCI PIN
Diusframi Certifications
PCI-P2PE
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ISO 20400 PCI-DSS